GDIT is seeking an experienced Scientific Program Manager to lead our Scientific IT program, supporting a large biomedical research community for our customer with the National Institute of Allergy and Infectious Diseases (NIAID).
Our Scientific IT program is responsible for enabling High Performance Computing and its associated infrastructure across multiple locations, scientific applications and instrumentation, and ~40PB of data storage to include data archive and sharing services. This program serves as a customer-facing presence for the NIAID research community, providing a single point of support for new initiatives, ongoing projects, and scientific IT needs. In your role as a Scientific Program Manager, you will lead a multidisciplinary team responsible for delivering comprehensive scientific services to an end-user community of approximately 4500.
Under your leadership, you will be responsible for developing and implementing customer support policies and procedures with a focus on metrics driven execution to ensure that scientific and computational services are delivered to our client on time and efficiently. You will proactively identify areas for improvement, implement process enhancements, and drive efficiency for our scientific services portfolio. You will prioritize building relationships with researchers to understand their needs, solve challenges, and align our program to deliver value to support scientific research. You must be able to simultaneously manage various duties and obligations such as project and team management to ensure customer satisfaction while enhancing the caliber of services delivered.
PLEASE NOTE: This position is primarily remote; however, you must reside within commuting distance to the client site in Rockville, MD and be able to be onsite at least 1x a week to meet contractual obligations and project needs. Possible travel to the Montana location.
Responsibilities and Duties:
Provides day to day team management and oversight of project execution and service delivery for scientific infrastructure and scientific instrumentation teams. This includes delegating tasks, providing clear direction, and inspiring collaboration and teamwork.
Accountable for the development and delivery of scientific IT services and capabilities, strategic planning, budgeting and forecasting, and customer outreach and engagement.
Overseeing personnel management including staff recruitment, hiring, performance management, training, and mentoring.
Ensures service delivery alignment with program and customer strategic goals by developing strategic roadmaps and tracking KPI’s.
Collaborates with internal and external resources to identify new service offerings to enable and advance scientific research. Develop plans and identifies resources required for implementation and execution.
Facilitate regular discussions with researchers to understand needs and challenges.
Provides transparent communications on project timelines, resource requirements, risk management, and status reporting across all organizational and technical boundaries.
Provides oversight for critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post incident reviews and after-action reporting.
Required Qualifications and Duties:
Masters and 5+ years experience or equivalent in a Science and IT related discipline
5+ years experience leading multiple computational science programs
5+ years experience in IT project management or development and delivery of scientific IT services
Demonstrated experience leading multidisciplinary teams supporting operations and maintenance of computational science systems and applications
Understanding of general workflows for scientific data generation, analysis, and reporting
Understanding of challenges and approaches for large scale scientific data management
Experience developing and aligning relationships with diverse stakeholders at all levels from scientists through senior leadership
Experience providing accurate and regular reports to measure how deliverables align with the organization values and strategic objectives
Desired Qualifications and duties:
Education or experience in life or physical sciences
Experience leading cross-functional teams including scientists and engineers
Experience leading teams supporting engineering and administration of computational science infrastructure, including HPC and associated components
Experience providing IT support for scientific instrumentation installation, configuration, operations, and troubleshooting
Experience supporting large collections (hundreds) of shared applications, many of which are open source
Familiarity with genomic analyses tools, workflows and data types
Familiarity with Agile Scrum and/or Kanban methodologies
Familiarity with principles and practices of ITIL to include incident management, problem management, service request management, change management, and service level management.
Understanding of the National Institute of Standards and Technology (NIST) cybersecurity framework and Security Assessment and Authorization (SA&A) process
company career site:
gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-MD-Home-Office-MDHOME/Scientific-Program-Manager_RQ171269